Your delivery charges will depend on the order value and the shipment weight. These charges will be displayed during the checkout process.
Although great care is taken while packing, damage does occur occasionally during transit. To help us claim the damage and speed up the reimbursement process we require that you perform the following steps:
- Sign on the delivery receipt stating delivery.
- Please check the item in front of the courier by checking the contents of the package and sign in the delivery receipt stating delivery.
- If the item has any damage whatsoever, please include the same note on the delivery receipt.
- Do not throw away any of the original inner or outer packaging.
- Request replacement or report damage by contacting us within 3 working days of delivery date, shub.coffee will not take the responsibility of the damaged/missing item(s) after this period.